I have been surprised with how bad Uber has been in London. On my last trip the average wait time was more than double of the initial indicated time when the ride is confirmed. 50% of the time the driver would cancel.

I booked a regular Uber ride from the airport & the driver made a fuss about the fact that I had 4 items of luggage. I had 2 medium size suitcases & a carry on bag that all fit in the trunk. I was going to put my backpack on the back seat with me & the driver said I should have booked a larger cab because all my luggage did not fit in the trunk. He asked me for extra payment & I refused. He pushed a couple of times but I just asked him to cancel the ride & I would request another one. After this he reluctantly agreed.

On my way back to the airport I had 4 or 5 drivers cancel on me after accepting the ride. They wouldn't also cancel straight away but 5-7 minutes after accepting the ride. This lead to a situation where I wasted a lot of time waiting & was running late for my flight. The driver that finally arrived was in a SUV & after looking at my luggage he said that I would have to pay extra since I had 4 pieces & should have booked an XL ride. I told him I had taken regular Uber rides in many countries with the same luggage & never had a problem since all the luggage (except for my backpack) would easily fit in the trunk. He said he would not allow it. I could not afford to wait for another ride because of all the cancellations so I told him I would give him an extra £10. He asked for £20 & we finally settled on £15.

At the end of the day the point is that Uber has started to become a problem in many places. To signal out MAA alone would be highly inaccurate.