FlyerTalk Forums - View Single Post - Mileage accrual: surname with two word, but on the ticket without space
Old Nov 12, 2022 | 3:15 am
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Lioneye
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Originally Posted by Maksy
A question about mileage accrual if the name on the ticket is not exactly the same as in the Miles and Smiles program:

I have booked several flights with Aegean Airlines with an online travel agency. My surname consists of two parts (e.g. 'VAN BASTEN', 'MAC LANE'). During the booking process the website automatically adjusted my surname as written without space, even if I tried to change it manually. So on the confirmation and on the ticket my surname is written without space (e.g. 'VANBASTEN', 'MACLANE'). Also on the Aegean Airlines website I can find my booking only by entering the whole name without space (while with bookings with other online travel agency I can find my my booking only by entering it with space). So, just two questions about that:

1. As far as I know this shouldn't be any problem at check-in if on the ticket the surname is without space while on the passport it's with space, correct?

2. Since I want to accrue the miles on Turkish Airlines Miles and Smiles program, I'm wondering if this is a problem? I'm registerd in the Miles and Smiles program as e.g. 'VAN BASTEN' OR 'MAC LANE' but not as 'VANBASTEN' or 'MACLANE'. Will there be a problem with the mileage accrual in general? Flying regularly with Aegean Airlines the miles normally get credit automatically when on the ticket my surname is written in two separate word. Does anybody have personal experience?

3. (added question). It's not only that the surname is written in one word, but in some booking also 'MR' is attached to my first name, e.g. 'WILLIAMMR VONBASTEN'. I know this shouldn't be any problem at check-in, but again, what about mileage accrual?

Since these flights are also meant to be kind of status run, these are obviously quite relevant questions to me

Quite a common issue with Turkish Airlines.

I normally wait until after the flight & raise a feedback query attaching a copy of passport & miles are always then added.
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