Originally Posted by jan_az
If Randy isnt answering you - there is probably a reason
gee, I am so really hoping that's because he's so busy that he needs lots of time to get to it, and not because he would just blow it off completely. That would be so....
points.com of him?
I seriously doubt Randy is of the same ilk. I will wait and see but if you have further insight, go ahead and put it out there.
Anyway, my main reason for trying to see if a competitor of them could exist is not because of reducing fees or trying to screw up people's loyalties to airlines, rather, it is to make them start to feel the pressure of competition. This action alone would make them feel the need to be a bit more accountable when it comes to posting people's missing miles!
THAT is my main concern. I want to see points.com carry thru with its promises and give the miles to all of us who have missing ones. Their CS sucks. Competition or pressure from someone in their own company or on the board would help rout this major error. It affects us all, ya know!

MM