I booked a one way from DAL-PBI on October 28th. I cancelled it a few hours later that day. I received an email stating that I would have an E-Credit of 718.60 valid for travel through December 2023. I'm fine with that but there is no E-Credit in my skymiles account. Yes, I did go to "my profile" and to E-credits and vouchers. Nothing there. I also looked using my phone number and my Delta reserve credit card that I used to book the ticket.
I called the Platinum desk and explained the issue. She said she could see the credit on her end and was going to try and get it to go into my account. After being on hold for a few minutes, I was disconnected. I called again. This time the agent said she could see the credit but was very sorry there was nothing she could do. I asked if a supervisor could help and she said "No".
I really don't like the idea of me having to call in to book a ticket with an E-Credit that I can't even see in my account.
Has this ever happened to anyone else?