Originally Posted by
planestupid
That's exactly what I am trying to avoid as the agency would hit me with $$$ fees. My contract of carriage is with the airline, regardless of who (agency) may have brokered it. It seems like in my case my contract of carriage is with SN, but I'm not sure. This is why I am seeking help here.
Sure, the airline is selling the contract to transport you from A to B. If you want a refund you need to work with the entity that sold you the ticket ... the TA in that case. Same thing with any other product, if an item is defective, the manufacturer is on the hook ... if you want to return it ... you need to work that out with the shop where you bought it
