There appears to be no consistency. I’m platinum Ambassador A couple of weeks ago in Denver on reward booking was told I was not entitled to anything. I showed the info on website and later spoke to someone else. Again the answer was nothing.

This week stayed in HI in Australia and was given points, free breakfast and upgrade to Executive Room.

Stayed in Germany last week 2 consecutive nights on separate bookings and was given drinks voucher for one night and points for 2.