Originally Posted by
HNLbasedFlyer
If the promise isn’t in writing then assume the promise doesn’t exist
Originally Posted by
Xyzzy
There is no way to get things like this resolved in a reasonable amount of time. It used to take a week or two. N
w (as I've seen) it can take months.
Sounds like being nice does not work nowadays. If you are in your assigned seat and the departure time is very close, customer service is motivated to act. Once you move, they do not seem to give a damn.