Originally Posted by
synzero
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Precisely. Except, of course, when you book with Platinum Travel Service, which is totally different. At least that was the case in the past.
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PTS has become almost as useless as the offshore customer service agents - there is a cross thread linked up a couple pages about a disaster with a JAL ticket that illustrates the almost unconscionable level of incompetence that permeates the entire travel division.