Originally Posted by
flying_geek
I haven't called - and may try chat to verify - but based on my experience it is free, but starts midnight for AA elites. Ended up trying standby which was a post by itself
Many B6 phone agents are highly incompetent and aren't aware of this benefit. Apparently, only the "interline" department has agents who actually know how the process is supposed to work. For me, the most painful part has always been dealing with the regular phone agents but once I get transferred to the correct department, the agents there process the same day flight change very quickly.