Originally Posted by
SanDiego1K
I just wasted an hour of my Saturday afternoon. I quickly got a Delta agent and then all my luck ran out. He patiently worked on the issue for a half hour. He found what he thought was the Vietnam Airlines PNR but could not pull up my booking on the Vietnam Airlines website. He then forwarded me to the partner desk where he said the wait was an hour. At the half hour mark, I had other things I needed to accomplish besides listenning to music on hold and hung up. I'm accustomed to the United Airlines site where the partner PNRs are shown automatically.
Sorry to hear of the poor customer service experience.
Lets hope their in flight experience is better than their IT reservations call center & Skyteam support..
KLM was able to secure seats effortlessly.Now if seats stick once assigned thats another story.
I paid for seats on Austrian Airlines and they gave them away to someone else and refused a refund!