Originally Posted by
wuzziduzziman
On a side note - for myself, about every ~4th stay does not post automatically. Then waiting 10 days, filling in the retroclaim form and eventually the stay posts 5-8 days later. Compared to all other hotel programs I'm a member of (Hilton, Accor ALL, Hyatt, etc.) this is really poor performance and it has even gone worse with the move from MR to Bonvoy. I'm really wondering why they set up such a cumbersome system or what's wrong with their IT.
(I'm always booking via Bonvoy app or website, by the way).
I'd say the likely cause is IT related. There's some sort of system in place that kicks stays deemed by the system to be ineligible. Routinely it kicks stays that were eligible for unknown reasons. It doesn't tell the associate what the issue was. Sometimes they're able to spot the issue but other times there is no noticeable issue. But IT issues are an ongoing constant source of issues.