Originally Posted by dbarberic

I've been trying to book for the last 24 hours a really good priced itinerary based on the SPOOKY savings deal (ends today). The problem I'm running into is that I'm receiving an error over and over that "Customer number '900991XXXXX' does not exist." (X replaced my actual numbers for security) when I attempt to move to the next step on the screen where you enter the passenger data for all the members of your party. Strange thing is that the customer number (aka frequent flyer number) is auto populated by Frontier because I'm logged into the website under my account. The auto populated number cannot be edited on the booking screen with passenger details as it's based on your logged in profile. I checked and confirmed that the customer number is indeed the accurate customer number for my account (at least the auto-populated # matches the frequent flyer # in my profile).

I've attempted to use different browser (IE and Chrome), tried clearing the cache on both browsers, and tried using two different laptops. Same error.

I want to book under my account as I'm 100K and want the benefits to apply to my entire family on the itinerary. So trying to book as my wife's account will not help.

I even attempted to book using the iPhone app, but at that same step in the booking process I'm receiving an error that "Failed to connect to the server and we're unable to continue. Any changes made will be lost".

I've sat for hours on the chat line, but no customer service person ever joins. I've sent messages directly on Facebook, as recommended on their website, but no one has even looked at it. I tried calling the phone number, but as soon as you select either website help or reservations, it just directs you back to the website.

I want these tickets as it's a great deal and the SPOOKY deals ends tonight.

Anyone else having this problem? Any suggestions?