FlyerTalk Forums - View Single Post - Does anyone else find the SQ call centre incompetent?
Old Oct 26, 2022, 9:40 am
  #77  
snic
 
Join Date: Aug 2005
Location: HPN
Programs: not anymore! I'm FREE!
Posts: 3,474
Originally Posted by Sam Drucker
But, I did agree to the total when she came back to me with it, and she did spend considerable time and effort to get my Business Lite fares back, so I'm not making an issue of it.

Left me with mixed feelings over the experience. But will be happy at the surprise for my wife when she gets on the plane and is directed to Business class for such a long flight (she's never flown Business class before.)
Make an issue of it. $100 is $100. I'd call back and complain even if your time is worth more than $100. It's the principle of the matter.

That said, your wife's surprise and delight will surely be worth more than $100! I still remember how much fun we had on our first business class trip together. Those were the days!
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