Originally Posted by
athome
Why should the F hotline be able to achieve more than the normal hotline handling Y passengers without any status?
Because full fare first class pax represent the highest possible amount of revenue to the airline, and airlines generally bend over backward to accommodate them.
Originally Posted by
athome
Do these people believe because they are flying F, that they have more rights?
Well... not "rights" per se, but a higher service level, yes.