Originally Posted by
athome
Some people don't get the difference between service class and ticket flexibility.
Why should a flexible "F" ticket be more flexible than a flexible "Y" ticket, which is based on the same ticket rules?
Why should the F hotline be able to achieve more than the normal hotline handling Y passengers without any status?
Do these people believe because they are flying F, that they have more rights?
there are multiple fare classes in a service class. So if I purchase a P or A fare which is flexible, I do expect when P or A is available on an alternate date, that I can flexibly rebook. But that is not the case!
I tried to rebook my flight in A class, which is an upgrade from P class, wanted to change from RSW-ORD-ZRH to MIA-ZRH. Now I know there will be a surcharge for one because the origin changed, and 2nd because Neither A nor P class is available. D class is bookable via the app or web, and the agent confirms, but when they want to rebook my flexible ticket, they will only sell in the J fare…
this was different until a couple of years ago…
so left as is…. Not paying 3k p/P extra.