Originally Posted by
yyzflyalot
Same thing has been happening to me the last few days. The extremely unprofessional customer service agent named “Curry” on the useless CX whatsapp account told me to check online after I asked her to search for award tickets. It just feels like no one knows what’s going on.
CX has been aware of this widespread problem since at least August 18, 2022 when I reported it to them. The response I received from them on September 7, 2022 was that they had verified the problem and their "team" was working on a fix. So far, as you can tell, the problems have not been fixed. I wouldn't hold my breath waiting.