Originally Posted by
WJ_Fan_147
yup you’re right! Didn’t notice the aircraft change, 787-9 to 787-8, so 30 seats down to 20. I asked the check-in agent and she apologized and said same thing as you. She wasn’t sure about the refund though, the plus grade T&C seems like I’m going to have to manually request a refund because the reservation system still thinks I’m in business class. Wonder if I can get AC to give me a coupon for a future flight or something.
such a shame I was so excited for this to be the start of my vacation, oh well.
I had a confirmed bid upgrade flight canceled in April and just got my bid refunded like 2 weeks ago. I had to manually request a refund (which I did right away in April) on the website form. Just to give you an idea on a possible timeline