The company that I work for is owned by another firm. I do recruiting for marketing and design/web professionals in the Boston area.

If someone told me that something was wrong or out of place, I would most certainly be more in the position to bring this to the attention to the higher ups, and I certainly would. I am just a recuriter. The message would get to the top and would get to the top of the parent firm as well. that is how we are set up and yet, I am one of the newest ones here. Our company allows for such things anyway--so as to improve the overall business. Maybe that is the dif between us and places like Points.com. Maybe the suggestions dont get thru or maybe they get dealt with slower than one would imagine, but they get made all the time by people like me and others at all levels.

Points.com could very easily listen to someone like Randy. Whether he is on one board there or another. they sure have more connections availabel than you and I do to the head people!

This is not even about their money or the fees to transfer miles that they put forth. This is about taking care of business and the customers who already paid them. This post is not about investing or profits. It is about doing the right freakin' thing.

This is about maintaining data, showing accountability for transactions and doing what was promissed. There are many customers I know of who have had some serious problems with missing points or ones that failed to transfer. THAT is where we need someone --anyone with any level of foot in the door--to try to suggest that the company simply does what is right! I am not talking about huge slashes in its marketing budget or ways to slow down its profitability, unless, of course, they are PLANNING on this sort of thing and actually factor it in as a way to MAKE money. That would be very wrong. I am not sure what they do nor do I really care to find out right now, but what I do hope for is that someone--anyone--comes along and finds a better way, and in the meantime, tries to straighten these guys out!

people are missing points.
plain and simple. FIX IT!

Randy is the one in the best position to get that message thru. I am in less of a position. My suggestion was that he could bring this one up. Maybe he could use some of the postings from here as examples. If asked, I bet tons of people with missing point issues from points.com or like points.com would come foward. If not, I will find them and give a list. I still have many of the names from that FT thread on the AA forum.

Why do I get the feeling this fixing thing I suggest is NOT something anyone wants to think about?

I was hoping Randy or someone else could try to help make it an issue to clear up overall.

MM