Originally Posted by Adam Smith

All have been discussed, and I think generally acknowledged as issues, in the thread on how AC is creating too many elites.

Originally Posted by TheViperOne

First, on the topic of our hub lounges, you are right – they are overcrowded. This is an industry-level phenomena, and we have studied this quite a bit. You may find it interesting that our overall visits are actually lower vs. 2019, and premium credit cardholders continue to be an insignificant minority of visits. Our main driver of overcrowding is actually dwell time -- meaning our customers are spending more time in our lounges than ever before. While flight delays can add to this, most of our increased visit durations come from much earlier arrival times at the airport and longer flight connection times.