Originally Posted by
MapleLeaf93
If your flight to Hawaii is not on any of these and you don't have 2Ku wifi, then either it's busted or you're on a MAX9 which was only recently brought into service (they don't come with 2Ku wifi enabled off the assembly line, and it seems to be taking AS about 1-2 months after initially bringing them into service to retrofit/enable the capability).
With some probability that new MAX9's are flying Hawaii routes, it's never a sure thing. I got one of those MAX9 flight with no wifi, albeit full working entertainment.
Jiburi