FlyerTalk Forums - View Single Post - EWR Polaris lounge -- Reviews, Experiences, Q&A, ..
Old Oct 4, 2022, 2:41 pm
  #463  
bocastephen
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Originally Posted by dimramon
An employee at the lounge must have read these reviews and said... hold my beer.
Got in around 8:15PM and asked to be put on the list for dinner. Sat at the table in front of the attendant, as I was told it would only be a few minutes.
Noticed other people were getting seated, so after 15 min, went back up to the attendant. She said she had been paging me and since I didnt respond, I was taken off the list.
She seated me within a few minutes.
Waited for a while and my order was taken at 8:50PM. My food showed up at 9:35PM. I was told the kitchen staff "had forgotten about it".

Afterwards, I went over to the main entrance area and before leaving, turned around since I had forgotten something. The guy sitting behind the desk yelled at me and said he needed to check me in, "since he hadn't seen me before". I told him I was already checked in and needed to retrieve something I forgot. He demanded I checked in with him since that was protocol... I showed him my boarding pass, and then he claimed I was breaching protocol and he was going to deny me access, and call the police. I went to retrieve my item anyways as he was yelling at me, and then left...

I seriously don't understand what's up with this place, especially compared to the experience I have had at some of the other lounges.
You need to write this in please - there is zero excuse, including "it's Newark".
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