Originally Posted by
Qwkynuf
Ok. Sure.
"Unparalleled" doesn't mean "better". It means "unequaled", "without parallel", "singular" "unique".
While it is often used as a superlative, it is not exclusively a superlative. You could absolutely say "the poor service was unparalleled" and have correct and accurate usage of the word.
Delta's marketing-speak may *imply* that they mean that it is better than sliced bread, but their use of the word "unparalleled" falls far short of a contract for specific service levels, and doesn't provide a checklist for you to compare each service to some randomly selected competitor. Isn't the whole point of marketing to wrap stuff up into vague, promising-sounding, feel-good bs?
But do you know what they *do* have??? They *do* have a web page dedicated to describing the services that you can expect on a D1 flight:
If it's described on there, you should expect it. If it's not.....well, then you shouldn't. If there's a level of service that you require, and it is provided by another carrier - but not part of Delta's commitment, then you should travel with the other carrier.
it's amazing to me how many people want to blow out the candle *and* curse the darkness. Do these same people go into a country bar and complain that they aren't playing Ska, or Jazz Fusion?
I know what "unparalleled" means. They chose to use it where others don't. Not even Qatar makes such a claim.
According to your standard, by what's described in the link, and not the headline description of "unparalleled service",
a single drink on a long haul flight, and no more, would mean the OP has no cause for dissatisfaction.
The service he described is abysmal by international standards, while Delta claims not to be among the best, but literally, without parallel.