Originally Posted by gitismatty

No menus, no addressing pax by name, 3 beverages on a 10 hour flight (and nearly five minutes to bring the beverage once ordered), single tray meal service. inconsistent timing between left aisle and right aisle (person in my row on left aisle got food nearly 10 minutes before I did).

also there appeared to be someone on the crew that wasn't a FA. I think they said a customer experience person, but he was helping with service. and he was terrible. he was also wearing a pink dri-fit polo and not a standard uniform. it was NOT a good look for a premium cabin

I'm normally pretty picky about my in flight experience so I obviously had some gripes. my husband is far less picky about service on a plane and even he said it was garbage.

is this the new normal, or is this another case of "every flight gets a different level of service so just roll the dice and hope for the best"

also, kind of an elitist sounding complaint, but why doesnt DL hold the main cabin people from exiting the plane until all of D1 is out? VS does this for UC and it makes complete sense as just one more tiny. perk for dropping a few grand. would be really nice to see DL provide the service they are marketing