Originally Posted by
DemonDeacon
Are we still having the issue where the website displays "First Available with Upgrade Certificate" for both segments of a multi-segment flight, but when you call in to apply the cert, the agent says only one segment can be confirmed? Just had this happen again. I'm hoping it's just a mistake. Hard to believe this bait-and-switch is still an issue after being brought to Delta's attention many months ago.
i unfortunately have this happen but instead of telling me there is availability for one segment they tell me there is availability for none! HUCA usually solves it.
I have noted that you have to have the correct number of pax on the mock reservation to see if there is space for all.