So I frequently make reservations for multiple rooms when traveling with friends or relatives, I go back in and add the name of the person that will be checking into each room later.

I did this on a reservation earlier today (did not change the number of guests, the dates, or the room type). Did not realize until later that it had changed my rate… naturally up and by a lot. I called the Diamond helpline…. Agent couldn’t understand what had happened. Had no explanation. Assigned me a case number and implied that the hotel had to fix it. After two more calls to the Diamond Line and two calls to the hotel, including being disconnected twice, I finally got the hotel manager who explained what happened, but couldn’t explain why it had happened. It’s apparently a glitch in the reservation system. I have done this exact same thing many times and never had this happen.

so just BEWARE.. if someone other than you is going to check into the room, call and add their name over the phone … DO NOT do it in the online reservation system!

the hotel manager did finally fix the rate back to the original price. I was about. 5 minutes from cancelling all 3 rooms I had booked and moving to another property. This whole episode took about 1.5 hours to get fixed.