Is anybody else running into issues getting a call back from AA today (specifically the Platinum desk)? I requested a call back yesterday at 5pm when it was a 1.5 to 2 hour wait but it never came. Last night I called again and it was a 2.5 to 3.5 hour wait so I opted to schedule a call back for this morning at 815am CT but never received the call. I then requested another one at 830am when the system said 33-47 minutes and 2.5 hours later have not received a call back.

I'm trying to pay for a reservation because the website won't allow me to apply a travel credit which expires on 9/30 (the trip is for 9/28 returning 9/29 so no issues there).

I tried chat and twitter but they can't apply the credit to the reservation or have the platinum desk call me. Is my only option now to sit on hold for the 65-83 minutes the system is now quoting?