Originally Posted by
intuition
Can whatsapp customer service really waitlist you for an award? How is that done? What class is the ticket booked into while you wait for the waitlist to be processed? Who pays for that ticket during the week you wait for waitlist!?
You are booked in X/U, but it is not confirmed, of course, just waitlisted. Points are taken immediately. If the waitlist clears, you pay the taxes and get your e-ticket.