Originally Posted by kacheng

It‘s a revenue ticket.
First segment can’t just simply removed because the feeder is linked to longhaul hence they argue both segments need to be removed and then rebooked.
but as I said the longhaul segment I already have is sold out and shows no availability hence > no rebooking possible

Originally Posted by KLM.IT

Special conditions for the Italy website

For tickets bought in Italy or on the Italy website the following articles applies in addition to article 3.4 of our General Conditions of Carriage:

3.4 (d) In exception to Article 3.4 (b), the following applies to Passengers who purchased a KLM ticket in Italy through www.klm.it, KLM ticket offices, travel agencies or the KLM Customer Contact Centre. The Passenger is not required to pay an extra fixed fee at the check-in moment. In the event the Passenger, for whatever reason, cannot use the ticket for his/her flight, and will still use the ticket for further legs (or in case of multi-leg tickets, for the inbound legs), the Passenger must notify KLM within 24 hours from the start of the first leg of the unused outbound flight. If the departure time of the return flight is within 24 hours of the unused outbound flight, the Passenger must notify KLM at least 2 hours before the departure of the return flight. In either case, the passenger must notify KLM by calling 02 3859 4998. In the absence of such communication, the Passenger will be treated in conformity with Article 3.4 (b).