Originally Posted by mnredfox

Flew YVR-SEA today and was not on the UG list. Possibly because first flight was on Westjet but was DL 006 ticket stock.

Got to the gate and GA’s refused to UG me with three empty FC seats because “it’s an international flight”. I said DL’s policy was complimentary UG’s for elites for Canada to US but three agents refused and said the same thing. They said I had to put myself on the list and that they can’t even add me to the list due to it being an international flight. DL app showed me as Upgrade requested status but I can’t change the status as I’m already checked in. When I try to uncheck in and recheck in the app bumps me back to Westjets app.

What’s going on here and what did I do wrong? Short flight so I don’t really care, just annoying as it seems like the problem was easier to fix than the GA’s made it out to be.