RE: Little things

Since I've been throwing some jabs at the PH Vendome, it's my most recent stay and fresh in memories, it's only fair to recount something positive about them. Four or five years ago, I just had one of those stays there where everything was just off. Not sure what was going on (not that I cared), GM transition or too many Hyatt redemptions, but, this time, "things didn't work." It was apparent to me, and to any of the staff who had taken his/her job seriously.

During checkout, the FD staff started by noting that it appears I've had some issues and started to apologize, and I just politely cut her off and said, "it was fine, thanks." Here's the small good thing. I was headed to the HR airport hotel for an early morning flight. When I had arrived, the check in desk appeared to have been expecting me and just very briefly said, "Monsieur, here is your key and your suite is ready." No CC required, no passport and no signatures--it was the "perfect" gesture for that moment.

There's little doubt the PH had reached out to the HR to arrange this seamless check in for me.