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Do you notice the small things in an ultra-luxury hotel?

Do you notice the small things in an ultra-luxury hotel?

Old Sep 21, 22, 4:50 pm
  #61  
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Originally Posted by askyamaz View Post
Ritz London, Park Hyatt Vendome Paris
This ones are jokes, aren´t they?
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Old Sep 22, 22, 8:43 am
  #62  
 
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Here's a few:

- More than 4 Nespresso (or similar) pods (of which two invariably will be decaf). Good tea selection. Honey. Fresh (complimentary) milk in the minibar.
- Complimentary drinks and snacks. E.g. tin of cookies to go with said coffee/tea.
- Fog free bathroom mirrors.
- Proper hair dryer and ample conditioner (my wife's pet peeve) + toiletries and room set-up optimized for women by default/not men.
- Simple to control thermostat, lights, TV, etc.
- Concierge who understands requests from that particular guests perspective - not confuse them with those of "typical" guests.
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Old Sep 22, 22, 4:32 pm
  #63  
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Originally Posted by erik123 View Post
- Proper hair dryer
Quite dangerous btw. We had frequently Dyson hair dryers and now I have to buy one.
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Old Sep 23, 22, 1:04 am
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Originally Posted by offerendum View Post
Quite dangerous btw. We had frequently Dyson hair dryers and now I have to buy one.
Don't wait. It may result in 5 star service at home.
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Old Sep 23, 22, 8:16 am
  #65  
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If we're putting "nice to have's" in, the list is long. For me, it's becoming more and more essential as a "must have" for a property to:

Have proper damn labeling or explanations of dietary content in dishes. I'm lactose intolerant and don't want my dinner ruined by milk or cream. And the waiters hardly ever know what's actually IN the dishes. Properties that have addressed this best either
A) include good dietary labels (e.g. nuts/dairy/meat/etc) in the menu
B) have the waiters well trained to know what's in what
C) have a food&beverage concierge ready to assist
otherwise it often turns into a "does this have dairy?" "I'll go ask" -wait- "yes" "okay how about this" "...I'll go ask", rinse and repeat.

Also, having recently stayed at a property charging 4 digits per night with no in-room wifi: that. But that's not a small thing, that's a big thing. I simply didn't consider that...not having wifi was a possibility.

As for small things:

-staff remembering drink options (type of coffee & juices for breakfast, type of water, etc)
-staff coming by frequently to refill water. If I have to ask multiple times during a dinner for more water, that's just annoying. And yes, I like to stay hydrated.
-quality slippers of appropriate sizes! If I'm checking in somewhere with my (5'4) partner, finding two large slippers isn't helpful.
-if they find me in my room once at 9am, please don't come back every day at 9am since obviously that's when I'm in my room. Same for turndown service! Who does turndown service at 8pm anyway... If I tell staff I sleep early, then don't come back the next day at 8pm again.

Last edited by Smiley90; Sep 23, 22 at 8:22 am
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Old Sep 23, 22, 8:19 am
  #66  
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Originally Posted by Smiley90 View Post

Also, having recently stayed at a property charging 4 digits per night with no in-room wifi: that. But that's not a small thing, that's a big thing. I simply didn't consider that...not having wifi was a possibility.
Can also be a concept, but not one I like
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Old Sep 23, 22, 9:15 am
  #67  
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Originally Posted by offerendum View Post
This ones are jokes, aren´t they?
idgi, I had a very nice experience at these hotels
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Old Sep 23, 22, 9:48 am
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Originally Posted by reigndrop View Post
Yes and it’s why you pay that premium. Things I care about or notice:

- replacement of toothpaste that’s gone low

there’s more but that’s what immediately comes to mind
That's a big annoyance for me. Usually housekeeping is very proactive at replacing their own bath amenities. I've had one where the soap is replaced after even one use. Completely unnecessary and wasteful. Yet they didn't replace my travel size toothpaste, which I know the hotel stocks.
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Old Sep 24, 22, 4:16 pm
  #69  
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Good lighting in bathroom or dressing room is important to me as I put on my makeup.
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Old Sep 24, 22, 4:29 pm
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Originally Posted by obscure2k View Post
Good lighting in bathroom or dressing room is important to me as I put on my makeup.
Then the Blue Lagoon Retreat in Iceland is not for you. It was a major quibble when we were there in 2018.
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Old Sep 24, 22, 4:56 pm
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Originally Posted by obscure2k View Post
Good lighting in bathroom or dressing room is important to me as I put on my makeup.
Not for me, but same for my better half. A room without a good mirror is her horror.
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Old Sep 24, 22, 5:13 pm
  #72  
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Originally Posted by offerendum View Post
Not for me, but same for my better half. A room without a good mirror is her horror.
Mine loves the vanity table and good lighting. Bonus for the Hollywood style bulb lights.
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