Originally Posted by
vprp
- A few years ago, we stayed at the Rosewood Hong Kong. While at the Manor Club, my mother remarked that she doesn't eat pork. The next morning, my wife and I went downstairs to have breakfast at the restaurant. They asked whether my mother was coming as they had specially prepared dim sum without pork for her. Service at the Rosewood was spectacular but that's one little detail we always tend to remember.
Also received outstanding service in the Manor Club.
It was amazingly personable. I don't drink tea or coffee only hot chocolate (because obviously I'm 13 not 33) after the first morning I wasn't asked again if I wanted tea or coffee when in there by any member of staff. My partner is vegetarian and apart from one occasion in a morning when there was a different chef they were great at putting some veggie dim sum together for her. One evening my partner wanted a Pina colada which was off menu, I went to ask the barman and he said unfortunately he didn't have any coconut milk so I asked for a mojito which again was off menu and he was happy to make that. The next evening he came over to us and said they'd got some coconut milk in and if my partner would like a Pina colada.
I think personal touches are definitely what makes for a 'luxury' experience.