Just saw these in the "Questions" section on the KLM site. Talk about going from bad to worse! Which "various channels" were these changes announced in?
Is there an additional luggage allowance for FD members on Air France flights?
On Air France flights, any excess luggage is subject to additional payment.
Why can I take along extra baggage as an Elite member on KLM flights but not when I fly with Air France?
Members of Air France's loyalty program are not permitted to take along extra baggage. Even members of Air France's Frequence Plus program are not permitted to take along extra baggage. Air France and KLM are currently still engaged in drawing up a common guideline involving extra baggage. We will inform you as soon as more is known about this.
I am an FD Elite member but I still had to pay a surcharge for taking along extra baggage on an Air France flight. I was not informed of the need for this ahead of time. Is there a possibility that I could get my money back?
There is no refund for excess baggage on AF flights for FD members.
We announced this through various channels to allow passengers enough time to take this new situation into consideration.