FlyerTalk Forums - View Single Post - What's going on with QR836

Sep 13, 2022 | 7:40 am

#87

Schwann

Join Date: Dec 2011

Location: Uranus

Programs: Ann Summers Gold, Costa Cruises Bronze, BA Silver, Hilton Diamond, Caffè Nero, Costa Coffee.

Posts: 6,282

Quote:

Originally Posted by brafa_43

I was a passenger on Sunday’s QR836 DOH - BKK. QA staff were awful… had little
empathy or awareness that some
passengers had been in the terminal 17 hours with no assistance. The most we were offered was a capped food voucher and blanket. At a push, a select few managed to gain access to the Silver lounge for circa 2 hours (but this took some real perseverance with a crowd of angry passengers to the duty manager). Can anyone advise best/quickest method to claim compensation with QA? Their website states flights >3500km with +4 hour delay are entitled to 600 EUR, however this is from a EU airport to a non EU airport - how does this apply here?

A flight from Doha to XXX on QR is covered by UK261 or EU261 if the passenger started their journey in the UK or EU respectively on one ticket, and of course assuming an applicable delay reason.

You can email [email protected] to make your claim.

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