What's going on with QR836
Sep 11, 2022, 8:02 am
#77
Join Date: May 2017
Location: Belfast, Ireland
Programs: BAEC
Posts: 154
Sep 11, 2022, 4:12 pm
#78
Join Date: Nov 2002
Location: London, UK
Programs: BA Gold (and other non-status plastic)
Posts: 1,889
So, Sunday's QR836 was delayed by 17 hours in the end. The other A380 to BKK, QR830, was delayed by 5 hours. Monday's QR836 isn't expected to leave until 12:30, so a 10 hour delay - and we all know that departure time is likely to slip...
Wonder why QR / AAB hates BKK so much?!
Wonder why QR / AAB hates BKK so much?!
Sep 11, 2022, 7:00 pm
#79
Join Date: Dec 2010
Programs: HHonorsGold, MarriottPlat, BAEC Gold, FlyingBlue Silver
Posts: 111
This sounds even worse than the troubles they had earlier this summer. Now even the return timings from Bangkok are severely impacted. Sorry you’re going through this ordeal right now. Glad I made it through to Bangkok with ‘only’ an hour delay, but not too optimistic for my return this coming weekend.
I’d assume they let you come to the airport later in BKK and keep checkin desks open, does anyone know?
I’d assume they let you come to the airport later in BKK and keep checkin desks open, does anyone know?
Last edited by MOZBOB; Sep 11, 2022 at 7:23 pm
Sep 11, 2022, 7:17 pm
#80
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
QF are having similar issues with their 4 reactivated A388s. One goes Mx and the whole network schedule is thrown out with pax being delayed up to 24 hours or moved onto 787s.
Sep 11, 2022, 7:52 pm
#82
Join Date: May 2021
Posts: 2,155
Note that you would not be entitled to EC261 compensation flying BKK-EU because QR are not an EU airline.
Sep 11, 2022, 8:10 pm
#83
Join Date: Dec 2010
Programs: HHonorsGold, MarriottPlat, BAEC Gold, FlyingBlue Silver
Posts: 111
Thanks for pointing that out! Good to read though that they didn’t cause any trouble or delays with payment, where it applied.
Sep 12, 2022, 11:50 am
#84
Join Date: Feb 2012
Programs: TK M&S, BAEC, EK
Posts: 257
I noticed QR830 has also been delayed a few times recently.
Am flying SOF-DOH-BKK-CNX in about 10 days. The final sector is PG, but it's one ticket and the whole itinerary is showing on both the QR and PG websites.
If I miss the PG connection, will QR be proactive in rebooking me onto a later one ?
Am flying SOF-DOH-BKK-CNX in about 10 days. The final sector is PG, but it's one ticket and the whole itinerary is showing on both the QR and PG websites.
If I miss the PG connection, will QR be proactive in rebooking me onto a later one ?
Last edited by michlflyer; Sep 12, 2022 at 1:05 pm Reason: Quoted wrong post
Sep 12, 2022, 1:39 pm
#85
Join Date: Feb 2022
Programs: QRPC, BAEC
Posts: 682
Meanwhile QR832 (8AM DOH-BKK flight) is the epitome of QR aircraft swap/scheduling inconsistency with pretty much a random combination of the entire QR wide body fleet operating that flight depending on the day of the week lol, from A380, 77W, 788 to 333 you name it.
Also on Thursdays BKK is now 3x daily A380 as QR832 is showing as operated by A380 on those days.
I don’t get their logic for BKK it’s like QR832 basically gets whatever aircraft they have available on the day.
Also on Thursdays BKK is now 3x daily A380 as QR832 is showing as operated by A380 on those days.
I don’t get their logic for BKK it’s like QR832 basically gets whatever aircraft they have available on the day.
Sep 13, 2022, 7:34 am
#86
Join Date: Sep 2022
Posts: 2
I was a passenger on Sunday’s QR836 DOH - BKK. QA staff were awful… had little
empathy or awareness that some
passengers had been in the terminal 17 hours with no assistance. The most we were offered was a capped food voucher and blanket. At a push, a select few managed to gain access to the Silver lounge for circa 2 hours (but this took some real perseverance with a crowd of angry passengers to the duty manager). Can anyone advise best/quickest method to claim compensation with QA? Their website states flights >3500km with +4 hour delay are entitled to 600 EUR, however this is from a EU airport to a non EU airport - how does this apply here?
empathy or awareness that some
passengers had been in the terminal 17 hours with no assistance. The most we were offered was a capped food voucher and blanket. At a push, a select few managed to gain access to the Silver lounge for circa 2 hours (but this took some real perseverance with a crowd of angry passengers to the duty manager). Can anyone advise best/quickest method to claim compensation with QA? Their website states flights >3500km with +4 hour delay are entitled to 600 EUR, however this is from a EU airport to a non EU airport - how does this apply here?
Sep 13, 2022, 7:40 am
#87
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,993
I was a passenger on Sunday’s QR836 DOH - BKK. QA staff were awful… had little
empathy or awareness that some
passengers had been in the terminal 17 hours with no assistance. The most we were offered was a capped food voucher and blanket. At a push, a select few managed to gain access to the Silver lounge for circa 2 hours (but this took some real perseverance with a crowd of angry passengers to the duty manager). Can anyone advise best/quickest method to claim compensation with QA? Their website states flights >3500km with +4 hour delay are entitled to 600 EUR, however this is from a EU airport to a non EU airport - how does this apply here?
empathy or awareness that some
passengers had been in the terminal 17 hours with no assistance. The most we were offered was a capped food voucher and blanket. At a push, a select few managed to gain access to the Silver lounge for circa 2 hours (but this took some real perseverance with a crowd of angry passengers to the duty manager). Can anyone advise best/quickest method to claim compensation with QA? Their website states flights >3500km with +4 hour delay are entitled to 600 EUR, however this is from a EU airport to a non EU airport - how does this apply here?
You can email [email protected] to make your claim.
Sep 13, 2022, 8:02 am
#88
Join Date: May 2021
Posts: 2,155
A flight from Doha to XXX on QR is covered by UK261 or EU261 if the passenger started their journey in the UK or EU respectively on one ticket, and of course assuming an applicable delay reason.
You can email [email protected] to make your claim.
You can email [email protected] to make your claim.
https://www.qatarairways.com/en/help.html#feedback
File it as a complaint. My advice would be to stick to the facts - You had a journey ticketed from X to Y on (insert date) but arrived X hours later than scheduled at Y due to whatever the applicable delay reason was, and would like to claim the EC261 delay compensation of €€€.
If you want to make other complaints about the service at DOH or whatever, separate complaints may be more effective, and ensure each goes to the relevant departments inboxes. The people dealing with EC261 most likely have nothing to do with ground services at the airport.
Sep 13, 2022, 5:02 pm
#89
Join Date: Nov 2002
Location: London, UK
Programs: BA Gold (and other non-status plastic)
Posts: 1,889
Meanwhile QR832 (8AM DOH-BKK flight) is the epitome of QR aircraft swap/scheduling inconsistency with pretty much a random combination of the entire QR wide body fleet operating that flight depending on the day of the week lol, from A380, 77W, 788 to 333 you name it.
Instead, I'll be playing "QR836 roulette" next week. Apparently, I will have a 2% chance of arriving on time with QR836, and a 51% chance of being "excessively late", with an average delay of 2 hours, standard deviation of 3 hours, and a max delay of 15 hours. Statistically speaking, *100% of other flights in the world* are more reliable than this one
Source: https://www.flightstats.com/v2/fligh...ing/QR/836/DOHI can't wait to find out if I make my connection at BKK...
Sep 13, 2022, 10:33 pm
#90
Join Date: Dec 2021
Posts: 57
I would happily have taken a random plane if I had known that the *worst* delay experienced by QR832 was a mere 2.5 hours, according to Flightstats
Instead, I'll be playing "QR836 roulette" next week. Apparently, I will have a 2% chance of arriving on time with QR836, and a 51% chance of being "excessively late", with an average delay of 2 hours, standard deviation of 3 hours, and a max delay of 15 hours. Statistically speaking, *100% of other flights in the world* are more reliable than this one Source: https://www.flightstats.com/v2/fligh...ing/QR/836/DOH
I can't wait to find out if I make my connection at BKK...
Instead, I'll be playing "QR836 roulette" next week. Apparently, I will have a 2% chance of arriving on time with QR836, and a 51% chance of being "excessively late", with an average delay of 2 hours, standard deviation of 3 hours, and a max delay of 15 hours. Statistically speaking, *100% of other flights in the world* are more reliable than this one
Source: https://www.flightstats.com/v2/fligh...ing/QR/836/DOHI can't wait to find out if I make my connection at BKK...