Originally Posted by
IAH-OIL-TRASH
.......Agent sait they (she and supervisor) put notes in reservation, but I guess they didn’t get read
Nothing get read as cancellation was done by computer.
Looks like UA computer cancels the PNR which was booked later. You should know enough to cancel IAH-OIL-TRASH-2's PNR. You can book your PNR afterward. IAH-OIL-TRASH-2 can call to reticket PNR but computer will cancel his now.
Seriously, UA needs to fix this problem. There are passengers with the same name/DoB on the same flight.