Its a total nightmare
Disruptions Saturday September 10, 2022
Due to a major incident with a network provider, our cloud-based systems enabling check- in, boarding and booking through our website, B2B API and GDSs are currently unavailable.
A network provider servicing the cloud-based system has experienced a major break in connectivity impacting both primary and secondary connectivity. At this time the provider has not been able to give Aer Lingus an estimate of the time when the break in connectivity will be restored.
Unfortunately, this is causing severe disruption to Aer Lingus services today. Consequently, all flights originally scheduled to depart from Dublin Airport for European and United Kingdom destinations from 2.00pm onwards today have had to be cancelled.
As we are currently unable to communicate directly with customers, we are asking customers booked to travel on those flights not to come to Dublin Airport.
We sincerely apologise to all customers impacted by today’s disruption and cancellations.
Any customer impacted by today’s disruptions will be able to change their travel plans, free of charge either through our call centre and social media channels or with their travel agent. We will advise you when IT systems are restored, and this change option is fully available.
As soon as systems are restored our teams will work to re-accommodate those impacted as efficiently as possible and share information regarding customers’ rights and the airlines’ obligations under Regulation (EC) 261/2004.
We are working intensively with our system partners and their network partners to resolve the connection issues as soon as possible.
Last edited by DELLAS; Sep 10, 2022 at 7:30 am