Originally Posted by Erling

I called the number on the back of the card to initiate my request. We also have the ability to enter our requests through the Merrill+ website. The response was both. The lady from Circles called me up to notify that they had sent me an email with the information I had requested. She said their policy is to both send email and call for information that can't be readily relayed over the phone. A nice feature was that she left her name so that I could contact her directly if I wanted. Since she came through for me I will ask for her the next time I want to use the service.