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Old Dec 3, 04, 9:37 pm
  #15  
robertw477
 
Join Date: Dec 2001
Location: Coconut Creek, FL
Programs: AA Lifetime Platinum-2 MM Starwood Plat,Delta DM
Posts: 947
Originally Posted by Erling
I called the number on the back of the card to initiate my request. We also have the ability to enter our requests through the Merrill+ website. The response was both. The lady from Circles called me up to notify that they had sent me an email with the information I had requested. She said their policy is to both send email and call for information that can't be readily relayed over the phone. A nice feature was that she left her name so that I could contact her directly if I wanted. Since she came through for me I will ask for her the next time I want to use the service.
How did you know that the call came from Circles? I have had some mixed reusults with them so far. They could not get me a table at the IVY in London but the hotel concierge could.

Rob
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