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Old Sep 3, 2022, 7:13 am
  #30  
bduperrin
 
Join Date: May 2012
Location: Paris
Programs: Flying Blue (Platinum), Eurobonus (Diamond), Marriott (Titatinum), British Airways Exec Club (Gold)
Posts: 69
Lucky you, I experienced quite the same thing.
1°) luggage not loaded at LIS
2°) delivered the following day at ORY
3°) Left the airport one hour later (I could follow it with my AirTag)
4°) Impossible to talk to an human being except at the handler's.

Finally the handler admitted that the luggage was stolen and that providing the inventory to help finding it was useless since it was not in an airport anymore.
So after 21 days I claimed a compensation and TAP responded that since I did not provide the inventory I did not help them to find the luggage so I'm no eligible to any compensation. No answer to my emails since then.

Extra bonus : I filed a complaint with the police stating that I could locate the luggage and they just told me to call the nearest police station to where the suitcase was located and ask them if they would be willing to accompany me to get it back. Again there was no follow-up.
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