Originally Posted by
jasdou
The seat selection tool is really a mess - and has been for a while. If you have a segment with a waitlisted eUpgrade, it’s impossible to select seat. Looks like I’ll have to call in again, which is a waste of time for everyone.
I think I found a way to select seats when a segment is waitlisted for upgrade.
Use the desktop version of the website.
DO NOT use the "Next Flight" button on the bottom left of the screen to move through segments of the itinerary. ONLY use the tabs to directly access seat maps for the flights you want to select seats on.
DO NOT click on the tab for the waitlisted segment.
Click on the "Continue" link at the top right. This takes you to a summary of changes. Click the "Continue" button at bottom left. This should confirm your seat selections.
This worked for me.