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Old Aug 30, 2022 | 8:14 pm
  #23  
narvik
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Originally Posted by zeke3
  • Stick to the facts and leave out emotion or opinion as much as possible

All very good advice.
I'd expand on that quoted line above and include: Stick to the facts PERTAINING TO YOUR COMPLAINT....
I.e. don't include any other misfortune you may have had on the way to the airport, or on a previous United flight, etc.
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