Originally Posted by
Bohemian1
In addition to
revising the reason for the disruption originally given to the pax, AC also appears to claim that even
determining the underlying issue for a given disputed claim is outside of their control:
(Air Canada) asserts that carriers cannot be expected to ascribe specific events to one specific disruption, nor provide information of specifically what happened to which flight.
Perhaps this explains AC's perpetual lack of OTP - an inability to understand or control
anything specific.
In the context of APPR, I certainly don't think this is a valid defense for AC.
However, I don't disagree with AC.
On a given day, if you have 75 unexpected aircraft swaps and 100 crew swaps, due to previous upstream issues and other constraints, what is the cause?
Weather in YVR means the 1800 YYZ-LHR inbound aircraft is going to be 3 hours late. Instead, they take the 2000 YYZ-FRA aircraft (giving it the aircraft now ready to depart at 2100). But now there's a crew timeout issue on YYZ-FRA, so they need to grab a reserve crew, who will also not be available until 2100.
What's the cause of the 2 hour YYZ-LHR delay? Weather? Fleet management?
What's the cause of the 1 hour YYZ-FRA delay? Weather? Fleet management? Crew constraints?
IMO unless there's something like a thunderstorm at my origin or destination airport, it's all AC's fault/responsibility/etc.
But there are a lot of moving parts for any given flight, and while I will fight for compensation every time, I'm not going to fault them for not being able to attribute a delay/cancellation to one specific underlying cause.