Originally Posted by
zappy312
Another
CTA Decision has come out, this time finding Air Canada at fault for "crew constraints". AC presented more evidence this time (compared to WS). Even though the FO was unable to complete their refresher training, and AC couldn't staff the flight due to the pandemic, the delta variant, new government measures, operational issues, third party staffing issues, and bottlenecked training, the CTA didn't find accept that as unavoidable despite prior planning (or lack thereof).
The case summary makes for interesting reading. For me, one new Air Canada strategy jumped out.
In addition to
revising the reason for the disruption originally given to the pax, AC also appears to claim that even
determining the underlying issue for a given disputed claim is outside of their control:
(Air Canada) asserts that carriers cannot be expected to ascribe specific events to one specific disruption, nor provide information of specifically what happened to which flight.
Perhaps this explains AC's perpetual lack of OTP - an inability to understand or control
anything specific.
That said, the CTA didn't buy this assertion, so perhaps future APPR claims will benefit. At least for complaints involving AC.
As
Adam Smith and others have observed, the practical bounds of the APPR are being defined over time via individual cases.