Originally Posted by
st3rv
Amazing tool, however when calling customer service to book, they do not see the availability. Tried 2 reps who spent a lot of time on several itineraries showing as available via this fix but they could never see them. It is for a ticket change and I must call. Has anyone been able to actually book online? I am worried about canceling to find myself unable to finalize the booking online if the call center can't see those tickets.
I suppose you may try using a different browser and searching CX's website through the native method without using this tool?
If the availability for the same route, date, and class still appears, then it is probably a typical CX style call center issue... Good luck!