Originally Posted by ItsAnAdam

I was flying business by myself (also a OWE) in June and had to talk my way into the nicer lounge—at first they sent me to the lesser one downstairs and kept insisting that was my ‘assigned’ lounge until I directly asked the staff at the Serendib why I, as both a business passenger and an emerald member, was not allowed in at which point they relented. So it seems they know what you’re allowed to do they just don’t want to let you—point being you might have to have some pushback on what they say to get in.