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Old Aug 26, 2022, 8:27 am
  #8  
Microwave
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Join Date: Jan 2008
Location: London, England
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Originally Posted by Stripe
One assumes F is primarily populated by upgrades and non-revs. So AA doesn't invest in training or the soft product, and delivers an inconsistent experience, which makes it less likely that anyone would pay full price for it, and on and on.
I believe this is referred to as "the virtuous NRSA circle"...
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