FlyerTalk Forums - View Single Post - Carolyne Truelove named as new Vice President of Reservations and Customer Relations
Thread: Carolyne Truelove named as new Vice President of Reservations and Customer Relations
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Old Aug 24, 2022 | 2:30 pm
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Dallas49er
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Join Date: May 2004
Location: DFW-In Plano & CDG-In the 11th
Programs: DL Diamond, AA revenue negative, Bonvoy Titanium +, Avis likes me
Posts: 3,235
Bon chance Carolyne!
In all seriousness, I wish her well.

Customer relations is a 5 alarm dumpster fire, and reservations is “No waivers, no favors”. Plus she has not had to deal with militant anti management unions. Good luck with that.

The fact that they are hireing out side both AA and the industry indicates either/or an acceptance of

(1) The fact “We (really) suck”.

(2). It is just a smokescreen for the same donkey dust, different day

(3). Or giving a certain CK blogger more ammunition to write positive puff pieces.

And In all seriousness, I wish her, and you all who still fly AA, well.
Last edited by Dallas49er; Aug 24, 2022 at 4:11 pm
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