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Thread: Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
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Old Aug 24, 2022 | 2:30 pm
  #245  
cmill007
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Join Date: May 2022
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Originally Posted by zappy312
If you reply to their email and state that insurance requires a letter from the airline with your information, flight details, reason, etc., they should reply with one (speaking from a friend's experience). I don't know why it takes Air Canada 30 days to come back with what's basically an automated reply saying we don't give those out.

At the same time, I wonder if insurance will take that as Air Canada's official statement.
It's entirely by design. The longer they can drag it out, the more time people have to cool down, and the less likely they are to continue putting up a fight.
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