Originally Posted by
Lars Johansen
I filed an request for an insurance letter to Air Canada at the same time as my APPR claim. The response for an insurance letter came today, they even refuse to issue a letter
The response was:
Thank you for contacting us regarding the information you need to provide your insurance company.
If you experienced a flight disruption, the insurance company will accept a copy of the itinerary you received upon booking and any itinerary updates received thereafter, along with copies of any flight delay/cancellation notifications you received.
For the record I did not receive any delay notifications, only notification I got was when boarding started.
I have already provided this to the insurance company, yet they want an official statement. Which I can understand. I am quite suprised by this response by Air Canada, I have never - ever had problems getting an insurance letter / statement from an airline before.
Also this rejection makes me even more sure that I am eglible for compensation due to this delay.
If you reply to their email and state that insurance requires a letter from the airline with your information, flight details, reason, etc., they should reply with one (speaking from a friend's experience). I don't know why it takes Air Canada 30 days to come back with what's basically an automated reply saying we don't give those out.
At the same time, I wonder if insurance will take that as Air Canada's official statement.