Originally Posted by Chukiechz

I just got this response when I asked again about the reimbursement since I've gotten it in the past. The GS phone agent even encouraged me to ask again. I think I basically got told to ....

“'I’m sorry that you are disappointed with my response and apologize for any frustration our policies cause you.
I have filed your complaint regarding our reimbursement policies and sent your feedback on to our Senior Management team. Your feedback will be taken into consideration when they review our policies in the future.
Although I can't your disappointment, I am truly sorry that you had this negative experience.”